Three critical operations, from days to minutes.

Challenges

• Upgrade the three most critical customer operations — booking private jets, rescheduling, and emergency handling
• Replace manual, fragmented workflows with intelligent, autonomous agents — without losing human judgement where it matters
• Unify enterprise flight data into a single trusted hub that multiple internal tools can rely on
• Scale engineering capacity to rapidly deliver, refine, and fix new use cases

Results

• The three most critical operations — booking private jets, rescheduling, and emergency handling — rebuilt end to end as agentic workflows on a unified flight data hub.
• Customer request resolution time cut from days to minutes across all three operations.
• Delivered the agentic AI platform from scratch — a suite of autonomous agents handling the volume while staff make the critical calls.
• Established a dedicated engineering pod using AI-assisted development to ship and fix use cases at speed.